Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. If the 15-day period has expired, but the problem was caused by delivery delays, the 15-day period begins from the date of delivery by the Courier or transport company.
To be able to make a return, the item must be unused and in the same condition in which you received it.
It must also be in its original packaging.
To complete your return, we need a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Refunds
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, the refund will be processed and a credit will automatically be applied to your credit card or original payment method within a specified period of 3 days.
Late or non-existent refunds
If you haven't received your refund yet, first check your bank account again.
Next, contact your credit card company, as it may take some time before your refund is officially credited.
If you have done all of this and still haven't received your refund, please contact us at info@boacustics.com
Items on sale
Only regular-priced items are eligible for refunds; unfortunately, sale items cannot be refunded.
Changes
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, please email us at info@boacustics.com and send your item to Urbanització Les Teules 107, 17246, Santa Cristina d’Aro (Girona), Spain.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn't marked as a gift at the time of purchase, or the gift giver shipped the order to themselves to give to you later, we'll send a refund to the gift giver and they'll be notified of your return.
Shipment
To return your product, you must send it by mail to Urbanització Les Teules 107, 17246. Santa Cristina d’Aro (Girona) Spain.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your place of residence, the time it may take for the exchanged product to arrive may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
If you have any questions, please contact us:
Telephone numbers:
+34 695 07 65 28
+34 972 17 78 99
E-mail:
info@boacustics.com
